The consultants Capgemini be stated: At present, the efficiency of IT is "high on the list of requirements of CIOs". Next is emphasized: "They should also take care greatly about improving business processes. At the same time the pressure of the departments, to provide faster and more flexibility to respond increases, "said the expert. In other words, the jack of all trades is required.
Naturally, therefore, that currently employs many boardrooms with the cloud. A current example is the transfer of jobs to the virtual world. 61 % of PAC interviewed by analysts these days in many companies to show "cloud-savvy". That means they use to plan or discuss cloud solutions for applications in the Workplace environment. So e-mail, document sharing and conferencing applications are already available from more than one in five businesses cloud-based.
And the plans of the company for the development and expansion of cloud solutions in the relevant fields of application indicate a progressive dissemination. So in most job applications is expected to grow the cloud customer base by 20 to 30 % over the next two to three years. This trend also the contact center industry in particular is not excluded. A customer service solution from the cloud increases massively the efficiency, reduces the cost and parallel - provided it is placed in the required quality - optimizes the customer experience. Here are some examples.
