Big Data, cloud computing and mobile devices increasingly dominate the everyday business. Employees can access on the move to enterprise data. Then, IT departments have to respond ever more flexible and agile. Valuable support for the planning and delivery of IT Services offers a strategic IT Service Optimization (ITSO).
For CIOs, according to the study is “IT Trends 2014 IT efficiency "of the IT service provider Capgemini continues to be high on the list of requirements. At the same time, they are also required to contribute to the improvement of business processes. In addition, the pressure on departments increases to the IT, their tasks faster, more agile and flexible to respond. In addition, challenging trends such as the increasing digitization of business processes, the data center virtualization, cloud computing, the seamless integration of mobile applications and a continuously growing demand for IT performance.
In order to stem these challenges, IT managers need in companies or external IT service necessary capacities precise plan and manage their performance skills. This can support a strategically oriented IT Service Optimization (ITSO): The aim is to meet the optimized planning and delivery of IT services service levels consistently, while minimizing infrastructure costs and risks.
IT resources can be efficiently managed, adapted to changes in its business and consistently aligned with corporate objectives. Companies are well advised to tackle the implementation and execution of an ITSO strategy conceptual and structured.
Know business prospects and long-term goals
The first step is to make business needs fully aware of and understand. Only when IT professionals the business prospects and long-term business goals to know exactly, they can also provide adequate solutions on the IT side. In addition, the management must be convinced of the strategic relevance of service optimization. After all, the management of the financial resources necessary. It will in particular prioritize the applications and financial support that forecast the company has a strong growth and high revenues or profits. In addition, it is extremely important to analyze in advance whether the optimization of the process is also effective and helps to achieve the strategic business objectives.
Prioritize business-critical IT services
Then should be worked out, correlate what specific services with critical business objectives. In this service, IT managers must pay attention preferred to provide them consistently and safely and minimize risks. Use this prioritization, the IT can accurately focus on the resources that are urgently needed in daily business. So have most mission-critical applications, directly affect productivity - such as ERP systems - work perfectly. This is guaranteed by the appropriate dimensioning of service levels such as with regard to the availability of the systems.
Ensure availability and efficient operation
For each critical application and the underlying server resources, IT managers should precisely define which level is needed to availability, to ensure efficient operation.
What are the requirements with respect to response time or throughput rate of the data? These requirements include definition of the services to be documented comprehensively in a service catalog. Here, the IT department and the business units should closely cooperate and coordinate regularly. It is important to ensure that required service levels are designed easily accessible and not too complex to avoid needlessly complicating the IT service management.
Optimally configure systems and simulate new applications
In order to make critical applications for business processes fit, the underlying systems should be optimally configured. Here guidelines for the architecture of data centers are to be included. Especially when rolling out new applications makes a load testing tool, meaning that simulates transactions on the part of users or other systems. Thus, it can be ensured by testing the applications to test systems that required service levels are supported.
Using tools for analytical modeling, the performance of different configurations can be predicted under realistic production conditions.
Respond by reporting and monitoring on challenges
The ability to tailor reporting and monitoring IT managers to react quickly to challenges, so that they do not interfere with the business processes. Measures of capacity planning and performance management to address problems before requirements for service levels at risk.
The constant change of business factors and the occurrence of unforeseen events often draw performance problems. This calls for continuous analysis and adaptation of the service performance so that uncover bottlenecks and reliably fix an early stage.
Professional ITSO support
First solutions for the implementation of ITSO are already on the market. For example, offers Team Quest, an American specialist in performance management and capacity planning, appropriate software-based services. These can be IT service levels meet while minimizing infrastructure costs and risks, which increases the IT performance significantly. These supplies provided by the companies, the software that collects performance data from all IT components and provides a comprehensive view of the end-to-end performance.
The infrastructure, the customer can then easily "Software as a Service" (SaaS) use. By implementing ITSO companies benefit, therefore from a rapid return on investment (ROI).
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